Refund policy

Return & Refund Policy

At ChromaPods, customer satisfaction is important to us. We offer a 3-day replacement policy for eligible products.

Eligibility for Replacement

Customers may request a replacement within 3 days of receiving the product if:

  • The product has a manufacturing defect.

  • The wrong item was delivered.

  • The product was damaged during transit.

Requirements

To process a replacement request, customers must provide:

  • A clear continuous unboxing video recorded from the moment the sealed package is opened until the product is fully inspected.

  • Clear photos or videos showing the issue.

  • Order number and contact details.

Non-Eligible Cases

Replacement requests will not be accepted for:

  • Physical damage caused after delivery.

  • Water or liquid damage.

  • Improper use, mishandling, or accidental damage.

  • Normal wear and tear.

  • Requests submitted after the 3-day replacement period.

  • Claims submitted without an unboxing video.

Return Policy 

Product will be eligible for return within 3 working days after delivery

If we approve your refund, we will process and credit it to your bank account within 3-5 working days.

Replacement Time Frame: If replacements and exchange are accepted, then It will get delivered to you within 5-7 working day

Contact Us

For any replacement request, please contact us at:

Email: chromapodss@gmail.com